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Channel: Reputation Management – usabilityworks.org
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Good Error Messages Are Hard to Come By

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Here’s Overstock.com’s answer to the error message. Forget for a moment that they could have done something even more helpful, and focus on the content of the message. You gotta have a sense of humour when things go wrong.

They’re managing their reputation even in their error messages.

Overstock.com error message


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